In Malaysia, a tourist guide is a licensed professional person authorized under the Tourism Industry Act 1992 who, for remuneration, guides visitors, provides commentary, and arranges itineraries accordingly at any places of interest stated. All Tourist Guides in Malaysia must be registered with the Ministry of Tourism, Arts and Culture (MOTAC) and wear a valid Tourist Guide badge
Tourist Guide means a person who renders service to tourists or any other persons by guiding them on tours for remuneration. According to the Tourism Industry Act 1992, ACT 482 Part IV (Licensing of Tourist Guides) Section 21 (subsection 1and subsection 2) Page 19, title Persons providing services as tourist guides to be licensed mention that
(1) No person shall act, or hold himself out, as a tourist guide unless he is licensed under this Part
(2) Any person who contravenes subsection (1) shall be guilty of an offence and shall, on conviction, be liable to a fine not exceeding seven thousand ringgit or to imprisonment for a term not exceeding two years or to both, and in the case of a continuing offence, shall, in addition, be liable to a daily fine not exceeding five hundred ringgit for each day the offence continues to be committed
List Of Licensed Tourist Guide
List Of Revoke Licensed Tourist Guide
Tourist means any person, whether he/she is a Malaysian National or otherwise, visiting any place in Malaysia for any of the following purposes, namely—
(a) pleasure, recreation or holiday;
(b) culture;
(c) religion;
(d) visiting friends or relatives;
(e) sports;
(f) business;
(g) meetings, conferences, seminars or conventions;
(h) studies or research;
(i) any other purpose which is not related to an occupation that is remunerated from the place visited;
Malaysian Tourism Industry Act 1992
(1) Cancellation of License Al Aisy travel Tour Sdn Bhd
(2) Follow Law & Compulsory Use a Malaysian Tourist Guide
(3) Fined RM50,000 not used Tourist Guide
(4) Travel Agency of Tripz Hr Holiday Tours Licensed Revoke
(5) Fined RM7,000 not using a Malaysian Guide
(6) Kenari Utara Travel & Tours License Revoke
(7) Malaysian Driver misusing license to bring Tourists to Thailand
(8) Enforcement to the Tourism Unlicensed Entity
(9) Tour Buses (5-buses) Compounded RM25,000 because not Using Malaysian Tourist Guide
(10) Kumar Trans Tour Sdn Bhd Revoke
(11) Cancellation of Borneovac Travel Sdn Bhd Company License
(11) Tong Bus & Tour Service Sdn Bhd Fined RM7,000 for Failing to Use Licensed Tourst Guide
(12) Suspension of the Company License Hejira Travel Tours Holding Sdn Bhd
(13) MOTAC Terengganu take action on Tour Buses without Tourist Guide
Public Complaints Management System (SISPAA) of Ministry of Tourism, Arts and Culture (MOTAC) is an online channel for managing feedback such as complaints, appreciation, inquiries and suggestions from the public on the services of the Ministry of Tourism and Culture Malaysia
(A) who can file a complaint and do a feedback to MOTAC?
Any member of the public, including domestic and international tourists and industry players, can file a complaint or provide feedback to the Ministry of Tourism, Arts and Culture (MOTAC)
(b) To be specific, here the category of people that actually anyone can do the File
▶️Domestic & International Tourists : Individuals who have experienced issues with tourism products or services in Malaysia.
▶️Industry Players : Tourism sector operators or businesses reporting industry-related matters or regulatory violations.
▶️General Public : Citizens wishing to report doubtful tourism activities, fraud, or provide general suggestions
(c) Before proceed to do a complaint or feedback, you may need to know the Frequently Ask Question (FAQ) here
(d) How to Login In?
(di) First Time User Need to SIGNUP Here (you may need to provide Personal Details such as Full name, NRIC/Passport number, and contact information)
(dii) After SignUp, then anytime can LOGIN Here
(e) Once LOGIN, what to do?
▶️Select Type : either Aduan Swasta or Application or Appreciation or Complaint or Inquiry or Suggestion
▶️Subject (Title) : where it should be simple, short, meaningful and straight to the point
▶️Details : description with a clear account of the issue or feedback being provided as details information or stories related
▶️Agency : You may choose either submit to agencies, bahagian (department) or Pejabat Negeri (state office)
▶️Attachment : you may attach any file (jpeg, pdf) within maximum size 10mb (supporting documents something like Invoices, itineraries, payment receipts, photographs or anything related)
(f) Why do we need to file a Complaint and Feedback to MOTAC as well?
(fi) Industry Regulation and Enforcement
▶️Unlicensed Operators : Reporting individuals or companies operating without a valid MOTAC license (including travel agencies, transport providers and tour guides) triggers enforcement actions like fines, prosecution, or blacklisting identify illegal or unlicensed tourism operators
▶️Regulatory Compliance : MOTAC enforces the Tourism Industry Act 1992 ensure that licensed entities continue to operate with integrity and follow established ethics, maintaining Malaysia’s reputation as a world-class destination
▶️Protection of Public Interest by do reporting to proper channels helps prevent fraudulent activities by travel agencies or anyone that do the illegal with poor services tourism activities and ensures more safety
▶️Sustainable Growth while Public feedback helps MOTAC refine its policies and identify “hotspots” that require more oversight, contributing to a more stable and professional economy
▶️Quality Assurance by reporting including feedback through Malaysia Tourism Quality Assurance (MyTQA) initiative, ensures that tourism products and facilities maintain high standard to enhance tourist confidence
▶️Data Collection for Policy by do reporting enables the collection of data on tourism indicators, which helps MOTAC formulate tourism policies and development stratetgies
(fii) Consumer Safety and Safeguarding Protection
▶️Report Scams and Fraud whenever do reporting suspicious or “too good to be true” tour packages helps MOTAC and its partners like the Malaysia Association of Tour & Travel Agents (MATTA) track and shut down fraudulent operators.
▶️Incident Reporting : Licensed Travel Agencies are legally required to file an accident report within 24 hours of any incident involving their services to ensure proper investigation and accountability.
▶️Quality Standards : Complaints regarding the quality of services such as poor accommodation standards or unprofessional tour guides allow MOTAC to inspect, re-classify, or penalize subpar premises and individuals
- ▶️Providing accurate information about Malaysian culture, history, and heritage.
- ▶️Ensuring the safety, well-being, and enjoyment of tourists.
- ▶️Escorting tourists on tours, visiting museums, monuments, and natural sites
- ▶️Serving as frontline ambassadors for Malaysia, maintaining a professional, polite, and well-groomed image.
How much does a tourist need to pay to hire a Tourist Guide in Malaysia?
In Malaysia, licensed Tourist Guides are required to complete an accredited training course, which typically costs between RM5,000 and RM8,000. The Tourist Guide Course Module generally takes approximately six months to complete and includes a written examination and a practical commentary assessment. Upon passing these requirements, candidates must also attend a five-day confirmation course before being officially licensed under the Ministry of Tourism, Arts and Culture Malaysia.
All training institutions offering Tourist Guide courses must be accredited and recognized by MOTAC. For further information, including a list of approved training institutions, applicants are advised to refer to the official MOTAC resources HERE
To maintain high standards within the tourism industry and ensure guides remain updated on current trends, regulations, and knowledge, all licensed Tourist Guides are required to attend Continuing Tourism Related Education (CTRE) programmes. CTRE is a mandatory refresher training initiative regulated by MOTAC for licence renewal.
As a visitor to Malaysia, it is strongly recommended to engage a licensed Tourist Guide to ensure a high-quality, professional, and enriching travel experience tailored to your interests and destinations.
The Malaysian Tourist Guides Council serves as the national umbrella body representing licensed Tourist Guides and their associations in Malaysia. The council plays a key role in standardising guiding practices, organising CTRE programmes, supporting national tourism initiatives, and promoting professionalism within the industry. It also advocates for licensed guides and addresses issues such as illegal guiding activities.
Accordingly, as recommended by the Malaysian Tourist Guides Council and aligned with standards set by the Ministry of Tourism, Arts and Culture Malaysia, the typical Tourist Guide fees in Malaysia are as follows
City Guide Fees
Normally, to make it simple the City Guide fees in Malaysia should apply as below
Half-Day Tour (max 4-hours)
Local Language RM 250/guide/4-hour
Foreign Language RM 300/guide/4-hour
Full-Day Tour (max 8-hours)
Local Language RM 350/guide/8-hour
Foreign Language RM 480/guide/8-hour
Additional Hour Charges
Local Language RM 60/hour
Foreign Language RM 80/hour
- ▶️The above rates serve as a general guideline and may vary depending on the guide’s experience, language proficiency, specialization, and tour complexity.
- ▶️Additional costs such as transportation, entrance fees, accommodation, and meals (if required) are typically not included.
- ▶️Rates may be higher during peak seasons, public holidays, or for customized/private tours.
- ▶️It is advisable to confirm all arrangements and fees in advance before the tour begins.
Engaging a licensed Tourist Guide ensures
- ✅Accurate and insightful local knowledge
- ✅A safe and well-organized travel experience
- ✅Compliance with Malaysian Tourism Regulations
- ✅Enhanced cultural and historical understanding
For the best experience, visitors are encouraged to engage any Guides certified by the Ministry of Tourism, Arts and Culture of Malaysia
In Malaysia, there are various certified Tourist Guides accredited by the Ministry of Tourism, Arts and Culture of Malaysia (MOTAC)
As a Certified Malaysian City Guide, services are offered throughout Peninsular Malaysia
In contrast, Nature Guides typically provide services within specific states due to environmental and regulatory limitations
Geo Guides specialize in geological studies, particularly rock formations in Peninsular Malaysia, and their services are also generally confined to local state areas.
Tour Guide fees are based on the official Tourist Guide Fee Guidelines. However, these fees may be negotiated depending on the guide’s level of professionalism, as well as their individual background, education, and extensive experience living and working in Malaysia
Profile & Contact
Feel free to choose and contact any of our Malaysian Licensed Tourist Guide as stated below
Tourist Guide IRWAN’s STORY
Irwan Md Azahar wasn’t just a tourist guide — he was a storyteller, a bridge between worlds, and a quiet guardian of culture. Every morning, before the first group arrived, Irwan would walk the streets he knew so well. Whether it was a bustling city corner, a hidden village path, or a quiet historical site, he treated each place with the same respect — like an old friend with stories waiting to be told again. Visitors often expected facts: dates, names, timelines. And Irwan could give them all that effortlessly. But what made him unforgettable was something deeper. He didn’t just explain history — he brought it to life.
He would pause under an old tree and say, “Imagine this place 100 years ago…”
Suddenly, people weren’t just tourists anymore — they were travelers through time. Irwan had a natural way of reading people. If someone looked curious, he’d dive deeper. If someone seemed tired, he’d lighten the mood with humor. If a child tagged along, he’d turn stories into little adventures. To him, guiding wasn’t about talking — it was about connecting.
There was one thing he always believed:
“Every place has a soul. My job is to help people feel it.”
Over time, guests didn’t just remember the places they visited — they remembered him. The guide who made history feel alive. The guide who made them laugh under the hot sun. The guide who showed them not just where they were, but why it mattered.
And long after the tours ended, when the buses left and the crowds faded, Irwan would still be there — walking the same paths, quietly carrying the stories forward, waiting for the next group of strangers to turn into listeners, and listeners to turn into believers
Because for Irwan Md Azahar, being a tourist guide was never just a job.
It was a calling
CURRENTLY :
Meet Irwan Md. Azahar, your dedicated and experienced tour guide based in Kuala Lumpur, Selangor, and Putrajaya—serving travelers across the beautiful landscapes of Peninsular Malaysia.
With over 20 years of experience in outdoor recreation and training, Irwan has built a strong reputation as a National Outdoor Recreational Certified Coach. He has also led his own company, creating dynamic and impactful corporate team-building programs.
A true adventure enthusiast, Irwan specializes in white water rafting in Gopeng, Perak, where he has guided countless participants through thrilling, fun, exciting, adventure, relaxing and safe experiences.
Driven by a passion for people, Irwan places strong emphasis on customer satisfaction, combining his extensive background in training with a friendly and professional approach.
For the past four years, he has been actively involved in the tourism industry as a Certified Tour Guide (TG#846#). Always eager to learn, Irwan continuously enhances his knowledge to provide richer and more meaningful travel experiences.
From Malaysia to Singapore and Southern Thailand, Irwan loves bringing destinations to life—creating memorable journeys for every traveler he meets
LINK RELATED
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TikTok Teambuilding irwan
Youtube irwan Teambuilding Malaysia
LinkedIn irwan
Foursquare irwan
Pinterest irwan
Corporate Training irwan
Multi-Currecy Travel Card
Water Rafting Malaysia
FB irwan Tourist Guide
Teambuilding Malaysia
Certified Cert : Certified (0192) National Outdoor Recreation Instructor | Certified (INS0048) Instructor LifeSaving Society Malaysia | Mastery Learning Facilitator (0582) PLF | Nature Guide (TG#819#) | City Guide (TG#846#) | Psychology First Aider (PFA) TTT | Certified (BLSG3-0087/21) Urban First Aid-CPR-AED by Malaysia Aquatic Rescue Association (MAQRA), Basic Scuba Diving JPAM 2003 (PULAPA0337/2003), OPEN COURSE : Certification In LifeSaver | LifeGuard
PEMANDU PELANCONG ERNIE
Anak kelahiran Ipoh, Perak ini dibesarkan dan mendapat pendidikan awal di Sekolah Rendah dan Sekolah Menengah Tarcisian Convent, Ipoh. Beliau kemudian melanjutkan pelajaran dalam Diploma Sains Kesetiausahaan di ITM cawangan Manjung, Perak. Selain itu beliau juga memiliki Sijil Kemahiran Malaysia Tahap 3 Pentadbiran Pejabat.
Pernah bekerja sebagai kerani pentadbiran pejabat di beberapa buah syarikat swasta di Ipoh, antaranya dalam bidang perkapalan, pengiklanan, perkilangan dan telekomunikasi sebelum beliau merantau ke negeri Selangor Darul Ehsan setelah mendapat lesen sebagai Pemandu Pelancong Bandar (City Guide) di bawah Kementerian Pelancongan dan Kebudayaan Malaysia (MOTAC)
Berpengalaman selama 8 tahun dalam bidang Pelancongan, beliau telah menjelajah hampir seluruh negeri di Semenanjung Malaysia dengan membawa pelancong luar negara, malahan delegasi Professional juga di bawah seliaan beliau sebagai Pemandu Pelancong yang berkaliber dan bijak berkomunikasi. Selain itu juga, beliau pernah dijemput untuk memberi ceramah bebas kepada pelajar-pelajar aliran Pelancongan anjuran UiTM cawangan Melaka bagi memberi motivasi dan peluasan kerjaya kepada para pelajar tersebut
Sepanjang beliau menjadi Pemandu Pelancong berlesen, beliau pernah membawa Pelancong dan Delegasi dari pelbagai pelosok negara, antaranya dari negara Poland, Korea, India, Pakistan, Singapura dan Indonesia. Merasa belum cukup dengan kemahiran yang ada, beliau kemudiannya mengambil Sijil Pengajar Kemahiran (VTO) untuk meneruskan kesinambungan dengan menjadi tenaga pengajar kemahiran dan meluaskan skop dan kemahiran berkomunikasi beliau dengan para pelajar pula
Aktiviti luar yang beliau lakukan selain kerjaya sebagai Tenaga Pengajar, beliau juga aktif sebagai ahli Lembaga Kebajikan Perempuan Islam Malaysia – LKPI (di bawah naungan adinda DYMM Sultan Selangor) yang banyak mengendalikan program bantuan kemasyarakatan di sekitar negeri Selangor, di mana beliau bertindak sebagai salah seorang kaunselor sukarelawan untuk pertubuhan itu
Beliau juga memegang jawatan sebagai Pengerusi Muslimah di Madrasah Al- Hidayah, USJ 5 bagi sessi 2020 – 2023.
Selain masih berkhidmat sebagai Pegawai Penilai di Institute of Professional Technique and Skills untuk Sijil Kemahiran Malaysia Tahap 3 Pemandu Pelancong, beliau juga memegang jawatan sebagai Pengarah Bersama di syarikat Teras Penawar Sdn Bhd sehingga Disember 2025 yang kini di kenali sebagai E2 Travel & Tours Sdn Bhd sejak Januari 2026 sebagai Pengarah Urusan menjalankan perniagaan Pelancungan (Inbound, Outbound & Ticketing), perdagangan dan hartanah
