INSURANCE DEFINITON
Insurance can be defined as the act of providing indemnity or coverage against harm, as the contract which spells out the terms of coverage, or asthe actual coverage itself. In all instances, matters concerning insurance coverage refer to the legal and financial protection against potential futureharm.
TAKAFUL DEFINITION
Takaful is a type of Islamic insurance wherein members contribute money into a pool system to guarantee each other against loss or damage. Takaful-branded insurance is based on sharia or Islamic religious law, which explains how individuals are responsible to cooperate and protect one another. Takaful policies cover health, life, and general insurance needs
Takaful insurance companies were introduced as an alternative to those in the commercial insurance industry, which are believed to go against Islamic restrictions on riba (interest), al-maisir (gambling), and al-gharar (uncertainty) principles—all of which are outlawed in sharia.
LEGISLATION
The insurance industry is governed by the Insurance Act 1996 (Act) which came into force on 1 January 1997. The Act is supplemented by the Insurance Regulations (Regulations) through which Bank Negara Malaysia (BNM) prescribes the details of mandatory requirements contained in certain provisions of the Act
As at the end of 2000, there were 141 licensees comprising 64 insurers, 36 brokers and 41 adjusters
As last updated on 10 Mac 2021, here is the list of Licensed Insurance Company including Takaful Operator by Bank Negara
LIFE INSURANCE (14) COMPANIES
1) AIA Berhad
1-300-88-1899
my.customer@aia.com / my.assist@aia.com
AIA Official Website
2) Gibraltar BSN Life Berhad
1-300-22-6262
customerservice@gibraltarbsn.com
www.gibraltarbsn.com
3) AXA Affin Life Insurance Berhad
1-300-88-1616
customer.care@axa-life.com.my
www.axa.com.my
4) Great Eastern Life Assurance (Malaysia) Berhad
1-300-1300-88
wecare-my@greateasternlife.com
greateasternlife.com/my
5) Allianz Life Insurance Malaysia Berhad
1-300-22-5542
customer.service@allianz.com.my
www.allianz.com.my
6) Hong Leong Assurance Berhad
03-7650 1288
customerservice@hla.hongleong.com.my
www.hla.com.my
7) AmMetLife Insurance Berhad
1-300-88-8800
customercare@ammetlife.com
www.ammetlife.com
8) MCIS Insurance Berhad
0376523388
customerservice@mcis.my
www.mcis.my
9) Etiqa Life Insurance Berhad
1-800-88-9998 (Healthcare)
Live chat: http//www.eti.qa/livechat
info@etiqa.com.my http://www.etiqa.com.my
10) Manulife Insurance Berhad
1-300-13-2323 / 03-2719 9112
MYLIFE_CustomerService@manulife.com
www.manulife.com
11) Prudential Assurance Malaysia Berhad
03-2771 0228
customer.mys@prudential.com.my
www.prudential.com.my
12) Tokio Marine Life Insurance Malaysia Bhd
03-2603 3999
customercare@tokiomarinelife.com.my
www.tokiomarine.com
13) Sun Life Malaysia Assurance Berhad
1-300-88-5055
wecare@sunlifemalaysia.com
www.sunlifemalaysia.com
14) Zurich Life Insurance Malaysia Berhad
1-300-888-622
CallCentre@zurich.com.my
www.zurich.com.my
FAMILY (LIFE) TAKAFUL (11) OPERATORS
1) AIA PUBLIC Takaful Bhd
1-300-88-8922
my.customer@aiapublic.com.my
www.aia.com.my
2) Prudential BSN Takaful Berhad
03-2053 7188
customer@prubsn.com.my
www.prubsn.com.my
3) AmMetLife Takaful Berhad
1-300-88-8800
customercare@ammetlifetakaful.com
www.ammetlifetakaful.com
4) Sun Life Malaysia Takaful Berhad
1-300-88-5055
wecare@sunlifemalaysia.com
www.sunlifemalaysia.com
5) Etiqa Family Takaful Berhad
1-300-13-8888
info@etiqa.com.my
http://www.etiqa.com.my
6) Syarikat Takaful Malaysia Keluarga Berhad
1-300-8-TAKAFUL(825 2385)
csu@takaful-malaysia.com.my
www.takaful-malaysia.com.my
7) FWD Takaful Berhad
1-300-13-7988
contact.my@fwd.com
www.fwd.com.my/en/
8) Takaful Ikhlas Family Berhad
03-2723 9696
ikhlascare@takaful-ikhlas.com.my
www.takaful-ikhlas.com.my
9) Great Eastern Takaful Berhad
1-300-13-8338
i-greatcare@greateasterntakaful.com
www.greateasterntakaful.com
10) Zurich Takaful Malaysia Berhad
1-300-888-622
callcentre@zurich.com.my
www.zurich.com.my
11) Hong Leong MSIG Takaful Berhad
03-7650 1800
ReachUs@takaful.hongleong.com.my
www.hlmtakaful.com.my
GENERAL INSURANCE (22) COMPANIES
1) AIA General Berhad
1-300-88-1899
www.aia.com.my
2) Berjaya Sompo Insurance Berhad
1-899-889-933
customer@bsompo.com.my
www.berjayasompo.com.my
3) AIG Malaysia Insurance Berhad
1-800-88-8811
https://www.aig.my/contact-us
AIGMYCare@aig.com
4) Chubb Insurance Malaysia Berhad
03-2058 3000 / 1800-88-6333
MY@chubb.com
www.chubb.com/
5) AXA Affin General Insurance Berhad
03-2170 8282
customer.service@axa.com.my
www.axa.com.my
6) Etiqa General Insurance Berhad
1-300-13-8888
info@etiqa.com.my
www.etiqa.com.my
7) Allianz General Insurance Company (Malaysia) Berhad
1-300-22-5542
customer.service@allianz.com.my
www.allianz.com.my
8) Great Eastern General Insurance (Malaysia) Berhad
1-300-1300-88
gicare-my@greateasterngeneral.com
www.greateasterngeneral.com/my/en/index.html
9) AmGeneral Insurance Berhad
AmAssurance
1-300-80-3030
customer@amassurance.com.my
www.amgeneralinsurance.com
10) Kurnia Insurans
1-800-88-6333
customer@kurnia.com
www.amgeneralinsurance.com
11) Liberty Insurance Berhad
1-300-888-990
customercare@ libertyinsurance.com.my
www.libertyinsurance.com.my
12) Lonpac Insurance Berhad
1&03-2262 8688 / 03-2723 7888
customerservice@lonpac.com
www.lonpac.com
13) QBE Insurance (Malaysia) Berhad
03-7861 8400
cs.mal@qbe.com.my
www.qbe.com
14) MPI Generali Insurans Berhad
03-2034 9888
info@mpigenerali.com
www.mpigenerali.com
15) RHB Insurance Berhad
1-300-220-007
rhbi.general@rhbgroup.com
www.rhbinsurance.com.my
16) MSIG Insurance (Malaysia) Bhd
1-800-88-MSIG (6744)
myMSIG@my.msig-asia.com
www.msig.com.my
17) Tokio Marine Insurance (Malaysia) Berhad
03-2603 3999
customercare@tokiomarinelife.com.my
www.tokiomarine.com/my/en/personal/get
18) Pacific & Orient Insurance Co. Berhad
1-800-88-2121
poi2u@pacific-orient.com
www.poi2u.com
19) Tune Insurance Malaysia Berhad
1-800-88-5753
hello.my@tuneprotect.com
www.tuneprotect.com
20) Pacific Insurance Berhad
1-800-88-1629
customerservice@pacificinsurance.com.my
www.pacificinsurance.com.my
21) Zurich General Insurance Malaysia Berhad
1-300-888-622
www.zurich.com
22) Progressive Insurance Berhad
03-2118 8183/ 03-2118 8056
progressive@progressiveinsurance.com.my
https://www.progressiveinsurance.com.my
GENERAL TAKAFUL (4) OPERATORS
1) Etiqa General Takaful Berhad
1-300-13-8888
info@etiqa.com.my
www.etiqa.com.my
2) Takaful Ikhlas General Berhad
03-2723 9696
www.takaful-ikhlas.com.my
3) Syarikat Takaful Malaysia Am Berhad
1300-8-TAKAFUL (825 2385)
csu@takaful-malaysia.com.my
www.takaful-malaysia.com.my
4) Zurich General Takaful Malaysia Berhad
1-300-888-622
callcentre@zurich.com.my
www.zurich.com.my
AGENTS
Agents are not directly supervised by BNM under the Act, but are required to be registered with the mandatory insurance associations, namely, the Life Insurance Association of Malaysia (LIAM) and Malaysia Takaful Association (MTA) for life agents and Persatuan Insuran Am Malaysia (PIAM) for general agents
To enhance professionalism among the agency force, all agents are required to pass a compulsory Pre Contract Examination for Insurance Agents (PCEIA) conducted by the Malaysian Insurance Institute (MII) as a prerequisite to registration
